Privacy Policy

Bold Turf Co.
Effective Date: November 2, 2025
Last Updated: November 2, 2025

Introduction

Bold Turf Co. ("we," "us," "our," or "Company") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website boldturfco.com (the "Site") or use our services.

By accessing or using our Site or services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

Request a quote or consultation
Fill out contact forms on our Site
Sign up for our email newsletter
Communicate with us via email or phone
Enter into a service agreement with us

This information may include:

Full name
Email address
Phone number
Physical address (property location)
Project details and service requirements
Any other information you choose to provide

Automatically Collected Information

When you visit our Site, we automatically collect certain information about your device and browsing activity, including:

Device Information:

IP address
Browser type and version
Operating system
Device type (desktop, mobile, tablet)
Screen resolution

Usage Information:

Pages visited
Time and date of visits
Time spent on pages
Referring website
Links clicked
Search queries used on our Site

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and enhance user experience.

Types of cookies we use:

Essential Cookies: Required for basic Site functionality (e.g., form submissions, security)

Analytics Cookies: Help us understand how visitors interact with our Site using Google Analytics 4 (GA4)

Marketing Cookies: Used for advertising and retargeting purposes, including:

Google Ads remarketing tags
Facebook Pixel

You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

Provide quotes and estimates for artificial turf installation services
Schedule consultations and site visits
Communicate about your project
Process service agreements and payments
Deliver the services you requested

Communication

Respond to your inquiries and customer service requests
Send appointment reminders
Provide project updates
Send marketing communications (with your consent)

Marketing and Advertising

Send promotional emails about new services, special offers, and company updates (you may opt-out at any time)
Display targeted advertisements to you on third-party platforms (Google, Facebook)
Create custom and lookalike audiences for advertising

Analytics and Improvement

Analyze Site usage and trends
Improve our Site functionality and user experience
Understand customer preferences and behavior
Develop new services and features

Legal and Safety

Comply with legal obligations
Protect against fraud and security threats
Enforce our Terms and Conditions
Resolve disputes

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

Email Marketing Platforms: To send newsletters and promotional emails (e.g., Mailchimp, Constant Contact)

Payment Processors: To process payments securely (e.g., Stripe, Square)

Analytics Services: Google Analytics 4 to analyze Site traffic and user behavior

Advertising Platforms: Google Ads and Facebook for targeted advertising and retargeting

Website Hosting and Infrastructure: Providers that host and maintain our Site

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required to do so by law or in response to:

Court orders or legal process
Government or regulatory requests
Protection of our rights, property, or safety
Investigation of fraud or security issues

Business Transfers

If Bold Turf Co. is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and how it affects your information.

With Your Consent

We may share your information for any other purpose with your explicit consent.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Standard retention periods:

Active customer data: Duration of business relationship plus 7 years (for tax and legal compliance)
Inactive leads/inquiries: 3 years from last contact
Marketing communications: Until you unsubscribe or request deletion
Website analytics: 26 months (Google Analytics default)

After the retention period expires, we will securely delete or anonymize your information.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Correction

You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate or incomplete.

Deletion

You may request that we delete your personal information, subject to certain legal exceptions (e.g., information required for tax or legal compliance).

Opt-Out of Marketing

You may opt out of receiving marketing emails by:

Clicking the "unsubscribe" link in any marketing email
Contacting us at contact@boldturfco.com

Note: Opting out of marketing emails does not affect transactional emails (e.g., quotes, project updates, payment confirmations).

Opt-Out of Targeted Advertising

Google Ads: Visit Google Ads Settings to manage your ad preferences

Facebook: Visit Facebook Ad Preferences to control Facebook advertising

Browser Settings: Enable "Do Not Track" signals in your browser (note: we may not respond to all Do Not Track signals)

Cookie Management

You can set your browser to refuse cookies or alert you when cookies are being sent. Visit your browser's help section for instructions.

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Email: contact@boldturfco.com
Phone: (904) 575-5803
Mail: Bold Turf Co., 34 Tamarac Ave., Ponte Vedra, FL 32081

We will respond to your request within 30 days.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Security measures include:

SSL/TLS encryption for data transmission
Secure servers and firewalls
Regular security assessments
Limited employee access to personal information
Secure payment processing through PCI-compliant providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Third-Party Websites

Our Site may contain links to third-party websites (e.g., social media, review platforms, supplier websites). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete it promptly.

If you believe we have collected information from a child, please contact us at contact@boldturfco.com.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know

You have the right to request information about the categories and specific pieces of personal information we have collected about you in the past 12 months.

Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

Right to Opt-Out of Sale

Bold Turf Co. does not sell personal information. However, our use of advertising cookies may be considered a "sale" under CCPA. You can opt out by managing your cookie preferences or contacting us.

Right to Non-Discrimination

We will not discriminate against you for exercising your CCPA rights.

To exercise your California privacy rights, contact us at:

Email: contact@boldturfco.com
Phone: (904) 575-5803

Nevada Privacy Rights

Nevada residents have the right to opt out of the sale of their personal information. Bold Turf Co. does not sell personal information as defined under Nevada law. If you are a Nevada resident and have questions, please contact us at contact@boldturfco.com.

International Users

Our Site and services are intended for users located in the United States. If you access our Site from outside the U.S., your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from your jurisdiction.

By using our Site, you consent to the transfer of your information to the United States.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

Update the "Last Updated" date at the top of this policy
Notify you via email or prominent notice on our Site (for material changes)

Your continued use of our Site or services after changes are posted constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Bold Turf Co.
34 Tamarac Ave.
Ponte Vedra, FL 32081

Email: contact@boldturfco.com
Phone: (904) 575-5803

For privacy-specific inquiries: contact@boldturfco.com

Consent

By using our Site or services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.