Terms and Conditions

Bold Turf Co.
Effective Date: November 2, 2025
Last Updated: November 2, 2025

Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client," "Customer," or "you") and Bold Turf Co. ("Company," "we," "us," or "our") regarding your use of our website boldturfco.com (the "Site") and the artificial turf installation services we provide.

By accessing our Site, requesting a quote, or engaging our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Site or services.

Services

Bold Turf Co. provides artificial turf design, installation, and related services including:

Residential artificial turf installation
Commercial artificial turf installation
Putting green design and installation
Hardscaping services
Decorative rock installation
Site preparation and grading
Drainage solutions
Maintenance services (optional)

All services are subject to availability and acceptance by Bold Turf Co.

Service Area

We primarily serve the Greater Jacksonville Area, including but not limited to:

Jacksonville, Florida
Ponte Vedra, Florida
Ponte Vedra Beach, Florida
St. Augustine, Florida
Jacksonville Beach, Florida
Atlantic Beach, Florida
Neptune Beach, Florida
Duval County, Florida
St. Johns County, Florida
Nassau County, Florida

For projects outside this area, we may provide services on a case-by-case basis depending on project size, scope, and location. Additional travel fees may apply.

Quotes and Estimates

Free Consultations

We offer free, no-obligation quotes and consultations. Initial estimates provided via phone, email, or website are approximate and subject to change after an on-site evaluation.

Written Proposals

Final pricing will be provided in a written proposal after an in-person site visit. Written proposals are valid for 30 days from the date of issuance unless otherwise specified.

Scope Changes

Any changes to the project scope after acceptance of a written proposal may result in additional charges. All scope changes must be approved in writing by both parties.

Pricing and Payment Terms

Pricing

All prices are quoted in U.S. Dollars (USD) and are subject to change without notice. Pricing is based on current material costs, labor rates, and market conditions at the time of the quote.

Deposit Requirement

A deposit of 50% of the total project cost is required upon signing of the service agreement to schedule installation. This deposit secures your installation date and is used to order materials specific to your project.

Final Payment

The remaining 50% balance is due upon completion of the project and your satisfaction with the work performed.

Payment Methods

We accept the following payment methods:

Cash
Personal or business checks
Credit cards (Visa, Mastercard, American Express, Discover)
Financing (subject to credit approval through third-party lenders)

Financing Options

We offer financing options through third-party lenders. Financing is subject to credit approval, and terms vary based on the lender's requirements. Bold Turf Co. is not responsible for financing denials or terms set by third-party lenders.

Late Payments

Payments not received within 15 days of the due date will be considered late and may be subject to a late fee of 1.5% per month (18% annual percentage rate) or the maximum rate permitted by Florida law, whichever is less.

Taxes

All prices are subject to applicable Florida state and local sales taxes unless you provide a valid tax exemption certificate.

Scheduling and Timelines

Installation Schedule

We are typically booked 3-4 weeks in advance. Your installation date will be scheduled upon receipt of your deposit. We will provide you with a confirmed installation date in writing.

Installation Duration

Most residential projects are completed within 1-5 days, depending on project size and complexity. We will provide an estimated timeline in your written proposal.

Weather and Delays

Installation schedules are subject to weather conditions, material availability, and unforeseen circumstances beyond our control. We will notify you as soon as possible of any schedule changes and work with you to reschedule.

Access Requirements

You must provide clear access to the work area on scheduled installation dates. If access is not available, rescheduling fees may apply.

Cancellation and Refund Policy

Cancellation by Client

Before Material Order: If you cancel before materials are ordered, your deposit is fully refundable minus a $250 administrative fee.

After Material Order: If you cancel after materials have been ordered, your deposit is non-refundable, as materials are custom-ordered for your specific project and cannot be returned.

During Installation: If you cancel during installation, you will be responsible for payment of all work completed plus materials ordered, with no refund of deposit.

Rescheduling

You may reschedule your installation date with at least 48 hours' notice at no charge. Rescheduling requests with less than 48 hours' notice may incur a $150 rescheduling fee.

Cancellation by Company

We reserve the right to cancel or refuse service at any time for any reason, including but not limited to:

Unsafe working conditions
Lack of site access
Failure to provide required permits or HOA approvals
Non-payment or credit issues

If we cancel for reasons within our control, we will provide a full refund of any deposits paid.

Warranties

Product Warranty

The artificial turf materials we install come with a 15-year manufacturer's warranty against defects in materials and manufacturing. This warranty is provided by the turf manufacturer and is subject to their terms and conditions. We will provide you with warranty documentation at project completion.

Workmanship Warranty

Bold Turf Co. provides a 2-year warranty on workmanship from the date of installation completion. This warranty covers:

Seam separation
Improper installation causing drainage issues
Material defects resulting from installation errors

Warranty Exclusions

Our warranty does not cover:

Damage caused by improper use, neglect, or lack of maintenance
Damage from acts of nature (hurricanes, flooding, fire, etc.)
Damage caused by third parties, pets, or pests
Normal wear and tear
Color fading due to UV exposure (covered by manufacturer warranty)
Ground settling or shifting
Changes to drainage conditions after installation
Damage from unauthorized modifications or repairs

Warranty Claims

To make a warranty claim, you must:

Notify us in writing within 30 days of discovering the issue
Provide photographic evidence of the problem
Allow us reasonable access to inspect the issue

We will evaluate warranty claims within 14 business days and, if approved, will repair or replace the affected area at no cost to you.

Warranty Limitations

OUR WARRANTIES ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Our total liability under warranty shall not exceed the original contract price paid for the affected portion of the work.

Customer Responsibilities

Site Preparation

You are responsible for:

Removing any personal property, furniture, or decorations from the work area
Ensuring pets are secured away from the work area during installation
Providing access to water and electricity if needed
Marking underground utilities (we will coordinate with utility companies)

Permits and Approvals

You are responsible for obtaining any required:

Building permits (if applicable)
Homeowners Association (HOA) approvals
Local zoning or code compliance approvals

We can assist with the application process, but ultimate responsibility rests with you. Projects cannot proceed without required permits/approvals.

HOA Compliance

If you live in a deed-restricted community, you are responsible for obtaining HOA approval before installation. Florida Statute 720.3045 (effective 2025) prohibits HOAs from banning artificial turf in backyards not visible from streets or neighboring properties, but you must still follow your HOA's application process.

Maintenance

After installation, you are responsible for:

Regular brushing to prevent matting (monthly recommended)
Debris removal (leaves, sticks, etc.)
Pet waste removal and cleaning (if applicable)
Periodic rinsing to remove dust and pollen

We offer optional maintenance packages if you prefer professional maintenance services.

Limitation of Liability

Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BOLD TURF CO.'S TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO OUR SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU FOR THE SPECIFIC PROJECT GIVING RISE TO THE CLAIM.

Indirect Damages

IN NO EVENT SHALL BOLD TURF CO. BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF USE, OR LOSS OF DATA, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Underground Utilities

While we will coordinate with utility companies to mark underground utilities, we are not liable for damage to unmarked or incorrectly marked utilities. Florida law requires property owners to contact Sunshine 811 at least 2 business days before excavation.

Pre-Existing Conditions

We are not liable for damage to pre-existing underground systems (sprinklers, drainage, utilities) that were not disclosed or identified during the site evaluation.

Natural Events

We are not liable for damage caused by natural events, including but not limited to hurricanes, tornadoes, flooding, sinkholes, or other acts of God.

Indemnification

You agree to indemnify, defend, and hold harmless Bold Turf Co., its officers, employees, agents, and contractors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

Your violation of these Terms
Your failure to obtain required permits or approvals
Your negligence or misconduct
Third-party claims related to the project site or property

Intellectual Property

Project Photography and Marketing

By engaging our services, you grant Bold Turf Co. permission to:

Photograph your completed project
Use project photos and videos for marketing purposes (website, social media, advertising)
Create case studies or testimonials featuring your project

If you do not wish to have your project featured, please notify us in writing before installation begins.

Website Content

All content on our Site, including text, graphics, logos, images, and software, is the property of Bold Turf Co. or its licensors and is protected by U.S. and international copyright laws. You may not reproduce, distribute, modify, or create derivative works without our written permission.

Dispute Resolution

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.

Venue

Any legal action or proceeding arising out of or relating to these Terms or our services shall be brought exclusively in the state or federal courts located in Duval County, Florida, and you consent to the personal jurisdiction of such courts.

Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or our services shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules.

Arbitration Procedures:

Arbitration shall be conducted in Jacksonville, Florida
The arbitrator's decision shall be final and binding
Each party shall bear its own costs and attorneys' fees, unless the arbitrator awards costs to the prevailing party
The arbitrator may award any relief that would be available in court

Exceptions to Arbitration

Either party may seek injunctive or equitable relief in court to protect intellectual property rights or prevent irreparable harm.

Class Action Waiver

YOU AND BOLD TURF CO. AGREE THAT ANY PROCEEDINGS TO RESOLVE DISPUTES WILL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

Website Terms of Use

Acceptable Use

You agree to use our Site only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Site.

Prohibited activities include:

Attempting to gain unauthorized access to our systems
Transmitting viruses, malware, or harmful code
Scraping or harvesting data from the Site
Impersonating Bold Turf Co. or our employees
Using the Site for fraudulent purposes

User Submissions

If you submit content to our Site (e.g., reviews, testimonials, comments), you grant us a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, modify, and display such content for any purpose.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of third-party sites. Use of third-party sites is at your own risk.

Site Availability

We do not guarantee that our Site will be available at all times or error-free. We reserve the right to modify, suspend, or discontinue the Site at any time without notice.

Insurance and Licensing

Bold Turf Co. maintains general liability insurance and is licensed to operate in Florida. Proof of insurance and licensing is available upon request.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it enforceable while preserving the parties' original intent.

Entire Agreement

These Terms, together with our Privacy Policy and any written service agreements, constitute the entire agreement between you and Bold Turf Co. regarding our services and supersede all prior or contemporaneous communications, agreements, or understandings (whether oral or written).

Modifications to Terms

We reserve the right to modify these Terms at any time. When we make changes, we will:

Update the "Last Updated" date at the top of this document
Post the revised Terms on our Site
For material changes, provide notice via email or prominent notice on the Site

Your continued use of our Site or services after changes are posted constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must discontinue use of our services.

Waiver

Our failure to enforce any provision of these Terms shall not be deemed a waiver of that provision or any other provision. No waiver shall be effective unless made in writing and signed by an authorized representative of Bold Turf Co.

Assignment

You may not assign or transfer these Terms or any of your rights or obligations hereunder without our prior written consent. We may assign these Terms to any successor or affiliate without restriction.

Force Majeure

Bold Turf Co. shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to:

Acts of God (hurricanes, floods, earthquakes)
War, terrorism, or civil unrest
Government actions or regulations
Labor strikes or disputes
Material or equipment shortages
Pandemics or public health emergencies
Utility failures

In such events, our performance obligations shall be suspended for the duration of the force majeure event.

Survival

Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to: warranties, limitation of liability, indemnification, dispute resolution, and intellectual property rights.

Contact Information

If you have questions about these Terms or our services, please contact us:

Bold Turf Co.
34 Tamarac Ave.
Ponte Vedra, FL 32081

Email: contact@boldturfco.com
Phone: (904) 575-5803
Hours: Monday - Friday, 8:00 AM - 5:00 PM EST

Acknowledgment

BY USING OUR SITE OR ENGAGING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.